Terms & Conditions

Please Read These Terms Carefully Before Using our Service. The use of codinghero.sg is only to be undertaken by those of legal age. Any improper usage is strictly prohibited. Once you have placed an order on this website or from any other channel, you have confirmed that you have read, understood, and agreed with all our Terms and Conditions. Submitting a request and/or payment implies that you are legally obligated to abide by these Terms and Conditions.

Interpretation of Our Terms:

"Website" means codinghero.sg or any of it’s accounts on various other platforms such as Carousell.
"Consumer/Customer", "You" or "Yours" refers to anyone submitting, bidding, executing an order, uploading any information, and transferring payments on this website.
“Coding” refers to the act of typing software or program code or written documentation.
"Company," "We," or "Our" refers to codinghero.sg website, operated by Coding Hero Pte Ltd.
Messaging System is the software that ensures uninterrupted communication between the Customer and the Coder, or with a Support Team Representative, typically by means of using “WhatsApp” or any other chat platforms.
Order refers to the actual request for a Service sent to our Company by the Customer. It includes particular requirements and a specification of sources to be used in coding.
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An 'Order' is an electronic request for a paid service from the Customer for a particular coding service. An order specifies the scope of work and other requirements of the Customer regarding the service.
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"Order" refers to the written order that was submitted in electronic form online on our website by the consumer. An order includes the work in its entirety, along with its consumer requirements.
Order Status shows the progress of the Order and current position towards completion.
Service is the result of an Order, which comes as original content, written and delivered to the Customer in accordance to their inquiry as a digital document.
Product Revision is a request sent by the Customer for editing the final version of the product, based on the initial requirements of the order.
Quality Assurance Department refers to the Company's structural unit responsible for evaluating and protecting the quality of our Products and Services.
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The 'Quality Assurance Department' is the entity in codinghero.sg infrastructure, whose mission is to guard and evaluate the quality of the products and services provided.
Support Team or Support refers to the Company's structural unit responsible for coordinating and assisting the Order process.
The Coder is a person employed by the Company as a freelancer who provides research and coding services to the Customer, according to the Company Agreement.
Balance refers to the personal account of the Customer within the Company that stores Credits for the Customer. Funds added to their personal balance are done voluntarily to further compensate the price of the order(s) at their own discretion.

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Order Placing and Registration

The order is placed by completing the Order form provided in the Application or through email or WhatsApp.
The Order form will specify the scope of the work, Order parameters, and delivery terms. It is your personal responsibility to provide exact, full, and final information to each standard Order form section when filling in Our Order form.

Order Services & Communication Protocol

Coding Hero serves as the leading platform in Singapore for students and professionals to engage with freelancers to aid them in their assignments. As such, Coding Hero’s primary responsibility is to ensure that you get a coder/writer best suited for your task.
Upon placing an initial 50% deposit, our sales staff will place you in contact with our chosen coder/writer. At this point, we have already deemed the coder/writer as the best option, but you may wish to request for a change before work starts if you feel the person is not the right fit.
Although by this time we have already conveyed your requirements to the coder/writer, it is the customer’s responsibility to check upon the coder/writer frequently to ensure that he is on the right track.
Once the requirements have been solidified and the 50% deposit has been made, the client will be placed into contact with the coder/writer and is expected to remain in contact with the coder/writer until the completion of the assignment.
As Coding Hero merely serves as a bridge between writer/coders and customers, at this point the coder/writer is in full responsibility of your assignment/task. Coding hero and it’s support staff will step in if any disputes arise and will facilitate within the bounds defined in this document.

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Order Payment and Discounts

When placing an Order, you agree to buy the service from the Company. The Company starts to process your order only after the payment for the service is made and is authorised.
The payment for the service is calculated according to the Company's Pricing and is paid in advance, as stated in the Order form once the scope of work is identified. 50% of the agreed price between the Customer and The Company will be paid initially. The remaining 50% will be paid upon completion of work and before the final product has been transferred to the Customer. The Company is not held responsible for Service delivery until the payment has been made in full and has been authorised.
The Company reserves the right to offer discount and bonus programs to Customers at its own discretion using discount code(s) the Customer can use when filling out the Order form. If the code is not provided in the corresponding section of the Order form, the discount will not be given out by the Company for that particular order.
The Company commits to provide equal access to discount and bonus program information for each Customer in the Company with no exceptions.
Upon Your Order evaluation, the Company may request for additional payment or additional time to work on Your Order, since the impact of the work done to fulfil Your order can only be defined after a manual review is performed. The Customer may decide at their own will to either agree to new Order parameters and Order Total or refuse to cooperate with the Company.

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Order Process

Order validation: The Company reserves the right to re-check the Order details following the final payment to confirm whether the requirements of the assignment were met successfully as indicated by the Customer. Should a mismatch occur, Support reserves the right to modify the order to ensure that the Customer's requirements have been adhered too.
Order volume: Each order placed by the Customer has a required volume, which is measured by the effort needed to complete a specific coding task. This will be done upon receiving your order request by our qualified assignment review officers. Upon determining the required volume, our sales staff will inform you on the quotation.
Changes in order details and Cancellation: Customer and Support may provide changes to the scope of work only if the Coder has not started the work yet. No changes can be made once the Coder has started researching and working on the order. Should the order details increase in volume, order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation for the additional instructions. For order cancellation, please see our refund policy.
Resources: Should the Customer require specific resource material to be utilised in the production process, they must specify those resources and provide them to the Coder. If the specified resources are not provided, and the Coder is responsible for locating and paying for them, additional charges shall be incurred and must be paid before delivery can be made. In general, the following deadlines for orders are in place:
For orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement;
For orders due within 24-72 hours, there is a 1-hour deadline;
For orders with a 72+ hour deadline, resources must be received a day in advance.
If the Customer did not provide materials within the deadline for providing said resources, then extra payment and time for the completion of the order would be required.
Communication: The Customer is highly encouraged to communicate with our Coding Hero Customer support team through the WhatsApp/Telegram/Carousell contact details made available on the website.
Progress Tracking: The Customer may track the progress of their order by Contacting the customer support team between working hours (From 9am - 10pm +8 GMT Mondays - Sundays).
Preferred Coder Option: The Customer may select the ideal Coder to work on the order by indicating their Reference number to us. By doing so, the Customer acknowledges that there is no 100% guarantee that the specific Coder is available to work on the order. Should such an instance occur, the Company reserves the right to assign the best available specialist in the Subject Area of the Order.

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Order Delivery

The Coder/Writer assigned is held responsible for the delivery of the service and for meeting the deadline indicated in the order.
It is the Customer's personal responsibility to ensure the availability of delivery channels once the Company has provided the service to the Client. The Company will not be held responsible for an incorrect email address indicated by the Customer in the profile, spam filters, internet outages and general customer negligence to provide communication channels and other contact means which are beyond the control of the Company. The Customer is encouraged to contact Support for any kind of assistance with an Order's Delivery.
The Customer is held responsible for downloading the completed materials in a timely manner after the service has been provided by the Company.
During time constrained scenarios (such as exams), which is usually defined as an order placed before or less than 24hr before the deadline, the company will strive, but cannot fully guarantee that the final work will be 100% complete. It is thus up to the customer’s due diligence to communicate with the coder/writer closely with regards to such ad-hoc tasks.

Order Revision

Free amendments are provided to the Customer by the Company to ensure the quality of the product provided and to ensure total Customer satisfaction with the product. To receive a free revision of the product, the Customer has to submit a revision request in written form using the Messaging System or Company's email no later than 24 hours after the Order delivery date. Should the revision deadline be missed, the Customer may have their order revised for additional payment or place an order for editing. In some cases, the Quality Assurance Department can submit free order revision after the revision deadline.
The Quality Assurance Department reserves the right to decline a revision request if the revision instructions violate initial Order instructions. In such cases, the Customer may be requested to pay additionally for the requested changes or place an order for editing.
The Quality Assurance Department reserves the right to decline or limit multiple revision requests if the Customer's behaviour demonstrates obvious exploitation of the Coder and other unreasonable requests.
If the request meets all defined requirements underlined in these Terms and Conditions, our Company will revise the delivered service free of charge.

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The Use of Products

When making a payment for an Order, you agree it is for personal and non-commercial use only, and the payment you make is a reflection of the time and effort put into conducting relevant research and writing pertaining to your order as well as all the necessary maintenance and administration for Service delivery.
You are not to reproduce, modify, distribute or display the service in any way on the World Wide Web or in the form of a hard copy over a reasonable limit necessary for personal use.
Coders who work on behalf of our Company hand over the ownership of all delivered Products to the Company, that retains full copyright privileges of the Products We provide.
All Products are provided solely as an example of research, reference for learning purposes, or as a sample on how to perform Coding and Research related tasks. All Intellectual Property Rights and Copyright remain with the Company.

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Company's Responsibility

The Company has a zero-tolerance policy regarding plagiarism, academic dishonesty, and fraud. We will not be held accountable if such unethical and illegal use of our products and Website content occurs.
We strictly abide by all Copyright laws. Any opposing activity is solely the responsibility of the Customer if they break our Terms and Conditions.
Disclaimer for Links Used on codinghero.sg: While this website may include links to other websites, we do not condone, approve, or guarantee that the content of these links complies with the Terms and Conditions on codinghero.sg. As such, our Company does not own, is not responsible for, and does not contribute or control any of the content stemming from the posted links on our website. Visiting these links is agreed upon as your own risk based upon the user agreement form that is submitted with your order form.
Security and Privacy: Our Privacy Statement posted on this website may be referred to for more detailed information regarding our Company's practices and policies concerning the collection, storage, and use of Client and online guests' information. To learn more about your personal informations security while using this website, please visit the Privacy Policy webpage. The Company reserves the right to contact the customers by email regarding new services, discounts, special offers, and any other information that the Company may deem useful for the customers. However, with that in mind it is important to note that we highly value the privacy of our customers and will not disclose their personal and billing information to any third parties. To ensure their data remains protected, the Company processes all transactions through a secure online payment system. Note: It is important to note that the Company cannot be held responsible if credit information gets disclosed without our Company's consent or beyond its control. Should any privacy or security questions arise, the Customer is welcomed to refer to our Privacy Policy.

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Warranties

Once you have submitted your order or payment, you agree and acknowledge all of the following points and statements: All our coding products for or by Consumers are solely intended to be used for research, reference, or learning purposes on how to code out a program. All and any information as well as ideas that are used from the provided coded works must be properly cited if they are referenced at a later date.
All consumers agree that all services rendered on this website require payment for the time and effort that are used to gather, organise, correct, edit, and deliver the service to the consumer after completion. Additionally, payment is used to maintain the website for further educational use by our Consumers. Other than a conservative number of printed copies for personal and educational use, the distribution, publication, transmission, modification, display, or derivative works may not be created from the final delivered service by the Company without prior written consent from the Company.
All written products from our freelance consumers automatically transfer all authorship rights and ownership to the Company and/or its partners. You, the consumer, agree to destroy any and all delivered products from the Company after your research/reference purposes for the paper have been completed. No copies for redistributive purposes are allowed nor are our works to be used elsewhere without proper consent or citation.
By using our services, you the consumer agree to receive promotional information such as specials, contests, and discounts from the Company. You may unsubscribe from or subscribe to receiving such information in your profile directly. Our Company makes no warranties or representations of warranties in regards to our website or its materials, stated or implied, that arise by law or otherwise. This includes, without any limitation, a warranty of merchantability or suitability for a non-infringement, particular purpose, or any other implied guarantee or warranty that arises from the performance or deal with usage of trade.
Additionally, the Company does not guarantee that our operation will run error-free, and we are not responsible for any repercussions from any errors that arise on our website or in our day to day operations. It is up to the consumer to ensure the accuracy, usefulness, or completeness with any opinion, information, advice, or other content that is related to this service or available on this website. Please seek professional opinions before using any available services on our website.

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Limitation of liability

Agreeing to all the above Terms and Conditions, you acknowledge that you agree not to hold other Consumers, the Company, its employees, shareholders, agents, officers, directors, representatives, promotion, affiliates, subsidiaries, advertising, fulfillment agencies, or any other third-party providers or information/data sources and legal advisors responsible for any and all losses, damages, rights, actions, and claims of any nature that come from or are related to our Company. These products include but are not limited to:
telephone, hardware or software, electronic, Internet, email, network, computer malfunctions, difficulties or failures of any kind;
unclear, failed, delayed, or incomplete computer communications and transmissions;
any condition that arises due to the events that lie beyond the Company's control that cause the service to be delayed, disrupted, or corrupted;
any injuries, losses, or damages of any kind that arise with connection to or as a result of using our services; or
any typographical errors, syntax or printing mistakes in any of our materials associated with our services.
Additionally, you agree to not hold our Company and its affiliates responsible or reprehensible for any claim, demand, suit, including attorney's fees, made by another third party in relation to or arising from the use of our service, your breach or violation of these Terms and Conditions, the violation by you of the rights of any third party, or any other personal act of omission committed by you. Under no circumstance will the Company be made responsible or liable for any direct, indirect, punitive, incidental, consequential, or special damages that arise from or are in any way related to the use of this website and any of its provided information. Some countries and jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. As such, the above-listed limitation may not be applicable to you.
Termination: We reserve the right to terminate your right to use our Services even when you have paid the full amount if the information initially provided for registration on our Services or that is later subsequently modified, contains false or misleading information, or conceals or omits any information we consider as being relevant; if you do not cooperate throughout the ordering process; if we suspect that you are involved in any fraudulent transactions. Any attempt to undermine or cause harm to codinghero.sg's server or its customers is strictly prohibited and will be subject to automatic account termination. This includes spamming, transmission of - malware, viruses, trojan horses; or by linking to sites and files that contain or distribute them. Codinghero.sg may terminate your account and forfeit any fee to be paid at any time without prior notice, if you are in breach of the terms of this Agreement. The Company will be the sole arbiter as to what constitutes a violation of the Agreement.
Amendments: You, the consumer, acknowledge and agree that these Terms and Conditions may be completely or unilaterally changed by the Company without prior warning. It is, therefore, highly recommended that all Consumers on our website read these Terms and Conditions from time-to-time to see if any changes have been made.

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